Use of Travel & Transfer Service
TERMS & CONDITIONS
1. Service Agreement
By confirming a booking with the Company, the Guest/Client agrees to the following Terms & Conditions governing the use of private travel and transfer services. These terms apply to individuals, families, groups, corporate clients,
and all passengers utilizing the Company’s transportation services.
2. Booking Confirmation
• All bookings are subject to availability and confirmation by the Company.
• A booking shall be considered confirmed only upon receipt of the required advance payment and issuance of a Booking Confirmation Voucher.
• Guests are responsible for providing accurate travel details, including pickup location, destination, travel dates, flight/train information, and contact details.
3. Service Scope
• The Company shall provide transportation services as per the confirmed itinerary, package, transfer reservation, or travel plan.
• Any additional sightseeing, route deviation, stopovers, waiting time, or destinations not included in the confirmed
itinerary shall be charged separately.
• Additional services requested during the trip will be subject to vehicle availability and applicable charges.
4. Pickup and Drop-Off
• The Company will make every effort to ensure timely pickup and drop-off services.
• Guests must be present at the designated pickup location at the agreed reporting time.
• Delays caused by the Guest may result in additional waiting charges.
• The Company shall not be held responsible for delays caused by traffic congestion, weather conditions, road closures, accidents, government restrictions, or other circumstances beyond its control.
5. Vehicle Usage and Capacity
• Guests must use the vehicle according to its approved seating capacity.
• Overloading of passengers or luggage beyond the permitted capacity is strictly prohibited.
• The Company reserves the right to refuse service if passenger safety regulations are violated.
6. Waiting Charges
Complimentary waiting time, if any, shall be provided as per the booking confirmation.
• Additional waiting charges shall apply for:
– Airport, railway station, or hotel delays.
– Extended stops during sightseeing.
– Late-night waiting.
– Additional hours beyond the confirmed service duration.
• Applicable charges shall be communicated and billed accordingly.
7. Distance and Disposal Services
• For disposal or vehicle-at-disposal bookings, distance shall be calculated on a Garage-to-Garage basis unless otherwise specified in writing.
• Unused kilometers or hours are non-refundable and cannot be carried forward.
8. Charges and Inclusions
Unless otherwise stated in the booking confirmation:
• Fuel charges are included.
• Driver allowance is included.
• Parking fees are included.
• Toll charges are included.
• State entry taxes and permits are included.
Any additional expenses arising from changes requested by the Guest shall be charged separately.
9. Guest Responsibilities Guests agree to:
• Maintain proper conduct throughout the journey.
• Follow all applicable traffic and safety regulations.
• Ensure that minors are accompanied by a responsible adult.
• Safeguard their personal belongings at all times.
The Company shall not be liable for any loss, theft, or damage to personal belongings left unattended in the vehicle.
10. Vehicle Damage and Cleaning Charges
• Guests shall be responsible for any damage caused to the vehicle due to negligence, misuse, vandalism, or misconduct.
• Charges for repair, replacement, deep cleaning, upholstery damage, stains, or excessive soiling shall be recoverable from the Guest.
• Smoking, consumption of prohibited substances, and any unlawful activities inside the vehicle are strictly prohibited.
11. Corporate and Group Bookings
• Corporate clients and group organizers shall be responsible for communicating these terms to all passengers.
• The booking contact person shall remain liable for any additional charges, damages, or violations arising during the service period.
12. Cancellation and Refund Policy
• Cancellation charges shall apply as per the cancellation policy stated in the booking confirmation.
• Refunds, if applicable, shall be processed within the Company’s standard processing period.
• No refund shall be applicable for partially utilized services, no-shows, or unused portions of the booking.
13. Force Majeure
The Company shall not be liable for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, floods, strikes, civil disturbances, government regulations, epidemics, road closures, or vehicle breakdowns caused by unforeseen events.
14. Liability Limitation
The Company’s liability shall be limited to the value of the confirmed transportation service. Under no circumstances shall the Company be liable for indirect, incidental, consequential, or business-related losses suffered by the Guest.
15. Acceptance of Terms
By making payment, confirming the booking, boarding the vehicle, or utilizing any transportation service provided by the Company, the Guest acknowledges that they have read, understood, and agreed to these Terms & Conditions.
