Privacy Policy
At GOA TOURS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you book tours, accommodations, or other services through our platform.
1. Information We Collect:
- Personal Data: Name, contact number, email address, postal address, ID proof (when required).
- Booking Details: Hotel/resort preferences, travel dates, special requests, payment information.
- Technical Data: IP address, browser type, device information.
2. How We Use Your Information:
- To confirm and manage bookings.
- To process payments and send transaction details.
- For customer support and communication.
- To improve our services and user experience.
3. Data Protection:
We use industry-standard encryption, secure servers, and restricted access to protect your data from unauthorized access or misuse.
4. Third-Party Sharing:
We do not sell your data. We may share limited information with trusted partners such as hotels, transportation providers, or payment processors only for fulfilling your booking or as required by law.
5. Cookies:
Our website uses cookies to enhance user experience, personalize content, and analyze traffic. You can modify your browser settings to control cookie usage.
6. User Rights:
You may request access, update, or deletion of your personal data at any time by contacting us.
Disclaimer
GOA TOURS acts as a booking and service facilitator for various tours, activities, accommodations, and travel-related services in Goa. While we strive to maintain accurate and up-to-date information on our website, we make no warranties or representations regarding:
- The availability or quality of any third-party service.
- Sudden changes in pricing, weather, political events, or natural disasters affecting your travel plans.
- Any technical errors, typographical mistakes, or delays in service availability.
By using our website and services, you acknowledge and agree that:
- You book services at your own discretion.
- We are not responsible for any loss, damage, delay, or injury caused by any third-party service providers, including hotels, taxi services, or guides.
- All tour and accommodation details provided on the site are subject to change without notice.
For up-to-date confirmations, we advise contacting our team directly before your planned trip.
These Terms & Conditions (“Terms”) govern all bookings and services offered by GOA TOURS. By making a booking or using our website, you agree to the following:
1. Bookings & Payments:
- All bookings are subject to availability and confirmation.
- Advance payment is required to secure reservations.
- Payment methods accepted: Bank transfer, UPI, and secure online gateways.
- Rates may vary during peak seasons and holidays.
2. Cancellation & Refunds:
- Cancellation must be made in writing (email/WhatsApp) and confirmed by our team.
- Refunds are processed as per service type and timeline:
- Full refund if canceled 7 days prior to service.
- Partial or no refund for last-minute cancellations or no-shows.
- Refunds (if any) will be processed within 7–10 business days.
3. Accommodation Policies:
- Check-in and check-out times are governed by individual hotels/resorts.
- Valid ID proof is mandatory at the time of check-in.
- Damage to property, loss of hotel items, or misconduct may lead to penalties.
4. Tour Services:
- Clients must follow safety instructions from guides or service staff.
- GOA TOURS is not liable for delays, loss, or accidents caused by third-party vendors.
- We reserve the right to cancel or modify tours due to weather or unforeseen conditions.
5. Belongings:
Guests are solely responsible for their personal belongings. GOA TOURS is not liable for theft, loss, or damage of valuables.
6. Jurisdiction:
Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Goa, India.
If you have any concerns or require further information, feel free to contact us at Email: info@goatours.co.in
Thank you for choosing GOA TOURS – your trusted travel partner in Goa.